Privacy Policy

A casino website typically handles several categories of information. The amount and type of information collected may vary between players and may depend on account activity, verification needs, payment methods and support requests.

Account and identity details

• Name, date of birth, residential details and contact information supplied when an account is created or updated.
• Username, account credentials, account preferences and information connected with responsible gambling settings.
• Identity or age verification information needed to confirm that an account belongs to the person using it and that the person is permitted to use the services.
• Copies or details of verification documents where these are required for account security, fraud prevention or legal compliance.

Payments and account activity

• Payment method details, payment status and information needed to process deposits or withdrawals.
• Transaction records, gaming activity, account balances, bonuses or promotional activity where relevant to the account.
• Records of requests, disputes, complaints, communications and other interactions with customer support.
• Information about suspected unusual, fraudulent or prohibited activity, including information used to protect players and the website.

Device, technical and cookie information

• Internet Protocol address, browser type, operating system, device details, language settings and general location information inferred from technical data.
• Login times, pages viewed, links used, referring websites, error reports and information about how the website performs.
• Cookie identifiers and similar technologies used to remember preferences, keep sessions operating, measure website use and support security.
• Information supplied through online forms, messages, surveys or other features that a player chooses to use.

Joker Casino may receive information directly from a player, automatically from the device used to visit the website, or from service providers involved in payment processing, identity checks, fraud prevention, technical hosting, analytics, customer support or other website functions. Where information is received from another party, it is handled in line with this policy and the purpose for which it was provided.

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security processes, encryption or secure transmission where appropriate, monitoring, staff procedures and checks on service providers. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should use strong passwords, keep login details private and contact support promptly if they suspect unauthorised account activity.

Access to personal information is limited to people and providers who need it for an approved business, service, security or compliance purpose. Information is kept in systems or records considered appropriate for the type and sensitivity of the information. Payment information may be processed or stored by specialist payment providers, subject to their own privacy and security arrangements.

Personal information is retained for as long as it is reasonably needed for the purposes described in this policy. How long records are kept may depend on the type of record, account history, security needs, dispute handling and applicable requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed, anonymised or de-identified, subject to technical, legal and operational considerations.

Closing an account does not necessarily result in the immediate removal of every record. For example, transaction, verification, support, security or compliance records may need to be retained for a required period. Information retained for these reasons will continue to be handled securely and will not be used for unrelated purposes unless permitted or required.

Players may contact Joker Casino with questions about this Privacy Policy or requests relating to their personal information. To exercise data rights, send a request to support@joker-casino.click. This address can be used to request access to personal information, correction of inaccurate or incomplete information, deletion of information where deletion is available, or withdrawal of consent to marketing communications.

Requests players may make

• Access: ask for information about the personal data held and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, out-of-date or incomplete information to be corrected.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available.
• Marketing consent: withdraw consent to marketing communications at any time. Players may also use an unsubscribe option included in a marketing message where one is provided.

A request should include enough information to identify the relevant account and clearly explain what is being requested. For security, additional information may be needed to confirm the identity of the person making the request. This helps prevent personal information from being disclosed to someone who is not authorised to receive it.

Requests will be considered within a reasonable time. Some requests may be limited or refused where the information must be retained, where providing it would affect another person’s privacy, where deletion would interfere with security or fraud prevention, or where another legal or operational reason applies. If a request cannot be completed in full, an explanation will be provided where appropriate.

Withdrawing consent to marketing does not affect account, transaction, verification, security or service communications that are necessary to operate an account or meet applicable requirements. Marketing preferences may take a reasonable time to update across all communication systems. Players can contact support@joker-casino.click if promotional messages continue after a withdrawal request.

If a player believes that personal information has been handled incorrectly, they should first contact support@joker-casino.click so the concern can be reviewed. Players should avoid sending unnecessary sensitive information in an initial message and should never include passwords or full payment credentials.